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Gain Experience by Working in Hotels and Hospitality Industry

Hospitality Internship

Introduction

Work in a dynamic environment of a reputed hotel chain or individual hotel as an Intern for front desk, floor manager, human resource, reservation, social media, or any other hotel-related job. An excellent training opportunity for hospitality students to work in India from 01 months to 12 months. A certified international training program for all foreign nationals who are willing to explore more from their profession. Learn in a real-time environment from experienced supervisors and enjoy with fellow employees.

Job Description: 

  • Focusing on the guest, delivering the correct services and quality of the product as requested by the guest in a timely manner

  • Maintaining up to date knowledge on all Hotel events, including Food and Beverage outlet information

  • Following up on guest requests

  • Using the guest's name as many times as appropriate and possible

  • Developing professional relationships with all guests

  • Maintain open communication channels with all departments by:

 

Maintaining professionalism in all interactions

  • Ensuring that all departments are kept informed of all relevant information in a timely manner – including occupancies, arrivals, tours, departure times, VIP guests, room moves

  • Participating in Department Meetings and daily briefings

 

Professionally perform the role of Receptionist by:

  • Meeting and greeting all guests on arrival at the Hotel

  • Performing prompt and courteous check-in procedures

  • Promptly providing information as requested by guests

  • Consistently exceeding guest's expectations by anticipating their needs and delivering service and products as requested

 

Professionally perform the role of Cashier by:

  • Checking out all guests on departure from the Hotel, in a professional and friendly manner

  • Processing all shift charges to appropriate accounts

  • Accurately completing daily shift balances

  • Accurately completing foreign currency transactions

 

Professionally perform the role of telephonist by:

  • Answering telephone calls, taking messages, sending faxes in a prompt and professional manner

  • Professionally perform the role of Reservationists by:

  • Taking, amending, and processing reservations in the absence of the Reservations Team

  • Ensure revenue opportunities are maximized by:

  • Effectively selling, upselling and onselling at appropriate times

  • Having a detailed knowledge of and promoting sales of local business services and tour operators

  • Ensures that Uniform standards are always beyond reproach by:

  • Being well-groomed and maintaining correct uniform standards

 

Resolves Guest Complaints by:

  • Ensuring all problems/ complaints are resolved and reporting any that are beyond your level of authority to your supervisor or manager

 

Ensures staff and guest safety at all times by:

  • Reporting any health, safety, security hazards, and accidents through the appropriate reporting and action methods

  • Being fully conversant and familiar with the company, hotel, and department OSH procedures, policies and directives

  • Ensuring a high standard of personal and workplace hygiene

  • Participating in OSH in the workplace – provides input to Departmental H&S initiatives

  • Actively promoting safe work practices within the department

  • Having completed OSH elements of the training plan and competency checklists

  • Major Challenges

  • Maintaining work standards within the department in times of high workload and pressure as well as slow times

  • Dealing with guest requests and complaints

  • Prioritizing workload

  • And Many others allocated by the Local Management

Features of the Internship Program
  • Placement Organization/Company: Hotels and Resorts

  • Program Length: 01 Month to 12 Months

  • Working Days (Weekly): 05 days in a week (Monday to Friday)

  • Working Hours (Daily): 05 to 06 hours (In a day)

  • Eligibility to Apply: Open for all to Apply

  • Available Places: 05

  • Stipends: 2000₹- 5000₹

Are you ready for the Hospitality Internship Experience Abroad?