Work in a dynamic environment of a reputed hotel chain or individual hotel as an Intern for front desk, floor manager, human resource, reservation, social media, or any other hotel-related job. An excellent training opportunity for hospitality students to work in India from 01 months to 12 months. A certified international training program for all foreign nationals who are willing to explore more from their profession. Learn in a real-time environment from experienced supervisors and enjoy with fellow employees.

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Job Description: 

• Focusing on the guest, delivering the correct services and quality of the product as requested by the guest in a timely manner

• Maintaining up to date knowledge on all Hotel events, including Food and Beverage outlet information

• Following up on guest requests

• Using the guest's name as many times as appropriate and possible

• Developing professional relationships with all guests

• Maintain open communication channels with all departments by:

 

Maintaining professionalism in all interactions

• Ensuring that all departments are kept informed of all relevant information in a timely manner – including occupancies, arrivals, tours, departure times, VIP guests, room moves

• Participating in Department Meetings and daily briefings

 

Professionally perform the role of Receptionist by:

• Meeting and greeting all guests on arrival at the Hotel

• Performing prompt and courteous check-in procedures

• Promptly providing information as requested by guests

• Consistently exceeding guest's expectations by anticipating their needs and delivering service and products as requested

 

Professionally perform the role of Cashier by:

• Checking out all guests on departure from the Hotel, in a professional and friendly manner

• Processing all shift charges to appropriate accounts

• Accurately completing daily shift balances

• Accurately completing foreign currency transactions

 

Professionally perform the role of telephonist by:

• Answering telephone calls, taking messages, sending faxes in a prompt and professional manner

• Professionally perform the role of Reservationists by:

• Taking, amending, and processing reservations in the absence of the Reservations Team

• Ensure revenue opportunities are maximized by:

• Effectively selling, upselling and onselling at appropriate times

• Having a detailed knowledge of and promoting sales of local business services and tour operators

• Ensures that Uniform standards are always beyond reproach by:

• Being well-groomed and maintaining correct uniform standards

 

Resolves Guest Complaints by:

• Ensuring all problems/ complaints are resolved and reporting any that are beyond your level of authority to your supervisor or manager

 

Ensures staff and guest safety at all times by:

• Reporting any health, safety, security hazards, and accidents through the appropriate reporting and action methods

• Being fully conversant and familiar with the company, hotel, and department OSH procedures, policies and directives

• Ensuring a high standard of personal and workplace hygiene

• Participating in OSH in the workplace – provides input to Departmental H&S initiatives

• Actively promoting safe work practices within the department

• Having completed OSH elements of the training plan and competency checklists

• Major Challenges

• Maintaining work standards within the department in times of high workload and pressure as well as slow times

• Dealing with guest requests and complaints

• Prioritizing workload

• And Many others allocated by the Local Management